Emily Fox

Emily is a Senior Director in BAL’s Dallas office, where she leads transformative Client Experience (CX) initiatives designed to redefine the immigration journey for foreign nationals. With a relentless focus on delivering seamless, personalized assistance, she ensures that every interaction and touchpoint fosters a sense of value, support and ease for individuals navigating complex immigration processes.

As a key driver of strategic initiatives, Emily is instrumental in enhancing client and employee satisfaction. She leads BAL’s omni-channel communications program, enabling foreign nationals to connect via their preferred communication channels, resulting in greater accessibility, responsiveness and efficiency. Her dedication to service excellence extends to optimizing service delivery and communication standards, exceeding expectations through continuous process improvement.

Emily plays a crucial role in elevating the foreign national experience, aligning BAL’s goals with industry best practices, and setting new standards for excellence in immigration support.

A small-town girl from Minnesota, Emily really does say things like, “You betcha” and “Dontcha know.”