Rachel Phelps

Rachel is the Senior Director of Practice Operations in BAL’s Atlanta office. She has 20 years of experience working in all aspects of employment-based immigration, including nonimmigrant and immigrant visa matters. She currently directs the Knowledge Management team to create and maintain best-in-class protocols that fuel BAL’s legal teams with harmonized internal and external content for U.S. and global process workflows. Rachel also directs the Reporting team at BAL, which applies data analytics, legal knowledge and business process knowledge to develop, recommend and communicate insights in support of clients’ business decisions and objectives.

Prior to joining BAL, Rachel served as the director of operations for immigration at an Am 100 Law Firm, responsible for managing the day-to-day operations of the immigration practice group. She has also presented client-journey mapping at LawVision and Legal Value Network events. In her free time, Rachel enjoys running and has completed two world major marathons.