Technology fuels the journey

Cobalt^® case management

Exceptional service defined by proactive communications, visibility into milestones, AI driven quality enhancements and an intuitive interface.

Powerful technology to power human achievement

Cobalt, BAL’s proprietary case management system, delivers the fastest speed of service, unrivaled quality and an exceptional experience. We simplify and streamline the immigration process, delivering our clients and their employees real-time visibility into their immigration status and next steps to move forward confidently. Cobalt is the single platform for everyone involved in the immigration process:

Fastest speed of service

- Our clients connect in real-time with their BAL legal teams, for substantive conversations, in their preferred communications channels.
- AI document processing scans, classifies and extracts data to pre-populate information and reduce the administrative burden on our clients.
- Machine learning tools identify required and missing documents, accelerating processing time to produce the fastest case preparation.

Unrivaled quality

- AI data extraction and robotic process automation eliminate human transcription errors and reduce manual data entry.
- Optimized processes, ensure consistency and reduce the risk of case rejection.

Permission-based portal for in-house immigration teams

Designed to eliminate surprises, Cobalt’s HR portal is a centralized view for the entire immigration program including interactive dashboards, always updated in real-time, that highlight program details, billing information and in-depth views of in-flight cases.

Dedicated portal for foreign national employees

An all-in-one centralized platform for employees to upload documents, answer questions, interact with legal teams and track case status. BAL delivers real-time information to enable employees confidently navigate their immigration journey.

Empowerment: AI surfaces relevant content, based on each employee’s individual journey, from BAL’s knowledge management library to proactively address questions and help employees understand their current status and what comes next.
Communication: Real-time access to legal teams through an omni-channel platform to discuss substantive legal issues
Transparency: Dashboards visualize case insights, upcoming milestones, requirements to move forward and key dates.
Accessibility: Mobile-enabled portal allows access across desktop, phone or tablet.

Configurable reporting

With Cobalt, reports are configured in minutes, not hours. The data is always updated in real-time, and reports are scheduled according to your cadence to ensure you are always up-to-date on your current cases and program.

Forecasting

Financial forecasts – incorporating your specific immigration policies and program size – deliver a comprehensive spend projection that empowers you to make informed budgeting decisions.

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Data protection and information security

BAL’s Enterprise Security and Privacy team keeps client data secure and private through the active management of our dedicated ISO 27001 and 27701 certified ISMS (Information Security Management System) and PIMS (Privacy Information Management System) programs.

Integrations

Our dedicated team has successfully executed hundreds of integrations with HRIS and ATS systems; so, you can continue utilizing your existing systems to streamline operations, reduce errors caused by manual entry and increase data integrity.

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Exceptional service, without exception

Our approach delivers the best of BAL to clients ranging from multinational Fortune 500 companies moving thousands of employees each year to businesses with a single immigration case.